Privacy Policy
Your privacy is important to us. This policy explains how we protect and use your information.
At Serenity Rehabilitation Center, we are committed to protecting your privacy and the confidentiality of your health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
1. HIPAA Compliance
Serenity Rehabilitation Center is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict physical, electronic, and administrative safeguards to protect your Protected Health Information (PHI).
2. Information We Collect
We collect information that you provide directly, including: name, contact information, medical history, insurance information, and other health-related data necessary for treatment. We also collect technical information such as IP addresses and browser types when you visit our website.
3. How We Use Your Information
We use your information to provide medical treatment, process payments, communicate with you about appointments and services, comply with legal obligations, and improve our services. We do not sell your personal information to third parties.
4. Information Sharing
We may share your information with healthcare providers involved in your treatment, insurance companies for billing purposes, and as required by law. We only share the minimum necessary information and require all parties to maintain confidentiality. We will never share your information for marketing purposes without your explicit consent.
5. Your Rights
You have the right to access, request corrections to, and obtain copies of your health records. You may also request restrictions on how we use or disclose your information, though we may not be able to accommodate all requests. You have the right to file a complaint if you believe your privacy rights have been violated.
6. Communication Preferences
You can choose how we communicate with you, including opting out of non-essential communications. However, we may still send you important information related to your treatment, appointments, or account security.
7. Data Security
We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits. All staff members are trained on HIPAA compliance and data protection protocols.
8. Cookies and Tracking
Our website may use cookies and similar technologies to improve your experience, analyze site usage, and personalize content. You can control cookie preferences through your browser settings.
9. Data Retention
We retain your health records as required by law, typically for a minimum of 6 years after your last visit or as required by state regulations. After the retention period, records are securely destroyed.
Privacy Concerns or Questions?
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:
Email: info@src.health
Phone: (248) 838-3686
Address: 673 Martin Luther King Jr Blvd N, Pontiac, MI 48342
You also have the right to file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.